In accordance with our DNA, Armstrong continuously evaluates performance through our customers' eyes—Value: Customers define it; we deliver it.
“The guys who came to pick up the items were very friendly, respectful and chatty. It was super fun! Mary Guzman: she was very communicative during the entire process. I mistakenly left my international passport in one of the suitcases packed by the movers, and I needed it to start my new position. I contacted Mary and she was very helpful, patient and understanding of my plight. She helped solve the problem arranging with the guys in Durham to allow my close friend go in to pick it up and overnight it to me. She checked with me the next day to know if my friend was able to find the passport. She also let me know when my stuff will arrive as soon as she was informed. Overall, she did an awesome job getting things set up! Heman Richy (I am not sure I spelled that right) and the other guys that came to pick up also did a good job and were patient in working with us. It's rare to find people who seemed so happy doing their jobs!”
O.O., February 2018, move from Raleigh, NC to Morgantown, WV
“Laura and Dena were wonderful. Clarence was fantastic and so dependable! We trusted him and his crew and would recommend him to anyone who would request. Laura and Dena Perfect Clarence the driver was so good that he has become a friend! We loved his crew! Sorry but there were so many names but each man was a model person. Absolutely perfect! We love United and Mayflower and have always had excellent service and terrific personnel.”
P. J., February 2018, move from Knoxville, TN to Dardenne Prairie, MO
“From Rudy Gillen’s excellent help, suggestions and follow through to Dena Trask’s excellent support and follow through as well as Bill Cruz’s expert management of loading/unloading of moving van. All of these folks contributed extra effort in accomplishing what could have been an unpleasant move (for our circumstances) to a very pleasant move!”
R.S., January 2018, move from Dandridge, TN to Fruitland Park, FL
“Best Experience - great job. It was seamless and everything promised was delivered.”
D.P., January 2018, move from Knoxville, TN to Long Beach, CA
“Dena Trash is the Best Move Coordinator I have ever had and I have moved a lot over the last 18 years. Great driver and unloading crew. They really went the extra mile in getting a King Size Poster Bed into my master bedroom. Thank you.”
T.M., November 2017, Knoxville, TN to Eloy, AZ
“The guys who loaded and unloaded were great. Dena Trask was great as well checking on everything.”
B.R., November 2017, Harriman, TN to Ringgold, GA
“Laura Beth Scraggs - excellent customer service and first point rep for Mayflower Dena Trask - Stayed on top of my move and stayed in contact with me I don't know the name of the driver/loader in Knoxville, but he did a good job as well. Clarence (driver from Knoxville to Venice and unloaded truck) - Great job. Personal thanks to all involved.”
P.B., September 2017, Knoxville, TN to Venice, FL
“The two men JE and Cliff that moved us at both locations were wonderful. They were friendly to my wife and family in WV and great again upon delivery in VA. I would recommend them to anyone that wants a quality move. It was a lot of stuff.”
J.M., September 2017, Huntington, WV to Aldie, VA
“Dave, Tyler, Tony and Rob did an amazing job at loading in an efficient manner. They all had great attitudes and were easy to work with. All took exceptional care of my belongings. Great team that very obviously works well together.”
R.B., July 2017, long distance move from Harrogate, TN to Joplin, MO
“Dave the driver kept us informed throughout the move, even as he was doing another job between our pickup and delivery. He explained the process very well and was well organized. He met his commitments. I would highly recommend Dave to a friend. Tyler was very careful in disassembling and reassembling our furniture.”
S.W., July 2017, long distance move from Mandeville, LA to Glen Mills, PA
“Dena Trask was very helpful and called multiple times to make sure I understood everything that was happening. She was easy to get in touch with and helped me feel comfortable with the move. Travis the driver was very easy to communicate with. Rudy Gillen also easy to communicate with and gave me an accurate pricing.”
M.C., July 2017, long distance move from Knoxville, TN to Norfolk, VA
“Deana has been more than a pleasure to work with! The responsiveness and efforts to assist with my move was so reassuring during such a stressful time. Laura Beth and her did a fantastic job at following up and communicating. I never felt out of the loop which was such an amazing feeling! The moving team was very cordial and helpful with my items and got everything to Dallas in such a timely and orderly fashion. I truly appreciate the dedication to customer service and process you have in place!”
K.G., June 2017, long distance move from Knoxville, TN to Carrolton, TX
"The company, the employees, all involved were so attentive and caring. Our move had to be put on hold for 6 months and they were very understanding and reassuring and supportive. Laura Beth, Deana, Travis, their can-do attitude; nothing was an imposition."
W.L., June 2017, move from Sevierville, TN to Quakertown, PA
“The movers that came were wonderful! Not a scratch on the wall. They were very pleasant and helpful. Everyone who delivered our belongings deserves to be recognized. They went above and beyond what they were supposed to do.”
D.A., May 2017, long distance move from Rogers, AR to Cincinnati, OH
"Move coordinator did an excellent job. Stayed in touch so that we knew what to expect throughout the process. Estimator followed up during move and was always available to answer any questions. Travis, the driver, was very cooperative and helpful. The loading crew of Cliff, Chris and D.J. did an outstanding job. Best we've had in any of our moves."
J.D., May 2017, move from Dandridge, TN to Lititz, PA
"Moving is stressful yet the experience with Armstrong & United made it as problem free as possible. Would like to specifically mention Rudy, Dena, Chaz, Marilyn as especially customer oriented and responsive to our needs."
V.S., May 2017, move from Lenoir City, TN to Gig Harbour, WA
"Everyone was fantastic, Dena, Rudy, Danny & Diddle (nickname)"
T.A., May 2017, move from Knoxville, TN to Manhattan, KS
"The loading crew was very efficient and patient, especially with the need to use a shuttle to load the truck. They were gentle with my belongings and careful disassembling furniture. My packers, Harold and Marilyn. The driver, Brian, and the loaders and unloaders, Vincent, Trey, Art, Julius. I had another loader, but I don't have his name in my notes. He also should be recognized for exceptional performance."
B.M., May 2017, move from Knoxville, TN to Chattanooga, TN
"Dena Trask and Douglas Powers provided excellent customer care and were always easily accessible to communicate with."
C.S., April 2017, move from Knoxville, TN to Wichita, KS
"The experience with UVL displayed the team as courteous, thorough, professional and kind. From the onsite survey with Rudy Gillen, coordination with Dena Trask and the hardworking crews in both Knoxville and Newport News, I had a very positive experience and would recommend UVL to anyone preparing to move long or short distant. The price was competitive, all associates were knowledgeable and gained my confidence, which was well deserved. In Knoxville, Danny, Lebron and Justin took good care of my household item, and in Newport News, Danny, Justin and Jr (he hated being called that) did a great job putting my items in storage."
T. E., March 2017, mover from Knoxville, TN to Newport News, VA
"Overall was outstanding. Very professional and fast."
E.C., March 2017, move from Papillion, NE to Lawrenceville, GA
"Driver Brian was very punctual and showed great communication before arrival, during route, and upon arrival to the new location. Brian showed excellent organization with inventory and all other aspects of his profession. Brian managed his crew very well and showed them respect and guidance throughout their work. Loader Dan showed an excellent quality in his ability to carefully wrap and protect items and precisely pack them in the truck to prevent damage. Packers used to load items at the Grand Blanc location- (2) men (I can't remember their names) I would like to note that the two gentlemen hired by Brian to help pack and load items showed courtesy and respect to my wife and myself throughout the process. ALL participants in this move work very pleasant and enjoyable to work with."
S.Z., March 2017, mover from Grand Blanc, MI to Maryville, TN
"Dave - driver; Tyler - helper, load, unloader; Tony - loader & packer; Al - loader; Dena - inside coordinator; everyone went above and beyond in their job."
B.M., March 2017, move from Knoxville, TN to Defuniak Springs, FL
"From start to finish the Knoxville office offered information and follow up to be sure all went well. The workers in Houston packing were pleasant and efficient. Knoxville delivery team were great too."
T.I., March 2017, move from Houston, TX to Knoxville, TN
"The move went great and all the people we dealt with were very good at their jobs."
J.E., March 2017, move from Ransom Canyon, TX to Canyon, TX
"It was a great experience with all the professionals that helped us through the stress of moving across the country."
L.N., March 2017, move from San Marcos, CA to Homestead, FL
"Professional team on both ends of move. Careful, clean and thorough."
L.L., March 2017, move from Waunakee, WI to Knoxville, TN
"Laura Scraggs was wonderful to work with during the estimate process. She was very thorough and professional. She also took the time to answer all my questions. Dena Trask was awesome during our move. She checked in with us frequently to make sure everything was going well, and she was available for questions whenever I needed her. Dave and Tyler were with us through packing, loading, and unloading. They were wonderful. They were very respectful and trustworthy. They were professional and kind. We very much enjoyed working with them throughout our move process."
S.G., March 2017, move from Knoxville, TN to Tampa, FL
"Laura, Beth & Deena were amazing on the loading end (Tennessee), the crew unloading in Texas was fantastic and very professional. My mother said the crew (Travis) that packed the crate in Tennessee was phenomenal. I am so glad I paid to have someone move the items to Texas!"
L.C., March 2017, move from Piney Flats, TN to San Antonio, TX
"The packing, loading and unloading went off without a hitch! The personnel were great to work with. I was extremely impressed with the caliber of the two gentlemen!"
G.C., February 2017
"Great packers and delivery team. Courteous and professional."
N.L., February 2017
"Move was well-coordinated. Estimator and coordinator were kind and caring. Packing crew was excellent."
A.S., February 2017
"We all liked the sales associate Doug Powers and Dena Trask in the office were always great. The move all happened during the dates & times we were told. The movers were all very nice and considerate. Dena Trask was very responsive and made sure to keep me in the know."
G.L., February 2017
"Our loading experience in Aloca, TN was wonderful. I would give them a 10."
S.P., November 2016
"After almost being ripped off by another carrier, we were pleasantly surprised about how smoothly and cheaply this move went."
S.H., November 2016
"We were very pleased with all aspects of the move. It was very professional. We were able to reach anyone at all times. Thank you."
R.E., November 2016
"JR and Julius were the men who loaded our belongs at our home and they were very efficient. Denna was our coordinator she was very helpful and a pleasure to talk to."
S.A., November 2016
"Dena, move coordinator, was very communicative. Driver was very conscientious."
A.M., October 2016
"The delivery crew and driver were really nice to work with. They were very careful with my belongings."
M.M., October 2016
"It has been several weeks since unloading and I do not remember names, but the entire unloading crew/driver needs to be recognized. They were efficient and handled my belongings as they would their own. Mary Guzman, my coordinator, has helped me will several other moves and as always she was awesome to work with. She did all she could to ensure my move went as smoothly as possible."
C.T., October 2016
"Gary, Rob & Mikey were really great!! They were polite and worked very hard. Even through the rain - they never stopped working!"
D.S., October 2016
"Rudy Gillen of Armstrong Movers of Knoxville gave us very thorough estimates that proved to be extremely accurate. He was courteous, professional and exemplary in representing Armstrong. It was Rudy's expertise and personality that made us choose Armstrong for our cross-state move. Bill Cruse with Armstrong was the driver who coordinated our loading process. He extremely professional and thorough in all he and his team did for us. We felt like we got the very best! His crew also did an exemplary job in loading our things. They were very careful and respectful with our belongings and took extra care to ensure everything was wrapped and moved with extreme care. They moved very efficiently as a team and were also very personable. We give them all high marks! Along with Bill Cruse, the Knoxville crew was made up of J.R., Dan Marco, & Jerry. We would definitely use them again and highly recommend them to everyone. Bill Cruse was our delivery driver as well. He did a masterful job in accounting for every piece they transported and carefully placed every item where it belonged in our home. Everything arrived safely and there were no damaged pieces!"
G.B., October 2016
"My loading crew included John, Cliff and Jerald and they did a wonderful job. Were careful with all my items and instructed me on how to pack my boxes in a kind and clear manner. They worked hard until finished and didn't break at all. They did a great job and nothing was damaged!"
M.S., October 2016
"Your company is the best, everyone is so professional and hard workers. Thank you all for making everything so easy. Everyone was great! The driver and helper was so professional, courteous and hard workers. Asked me where everything should go, explained everything, put everything together."
H.S., October 2016