Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Knoxville we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

ISO 9001

Our Customers' Experience

Very easy move, even during Covid-19 restrictions. Packers and Movers were very professional. L.H.

The two men JE and Cliff that moved us at both locations were wonderful. They were friendly to my wife and family in WV and great again upon delivery in VA. I would recommend them to anyone that wants a quality move. It was a lot of stuff. J.M.

Everything went seamlessly from start to finish. The folks at Armstrong were great to work with and our movers were conscientious and professional. A.B.

I have never worked with a more professional, efficient, and courteous group of men in my career…I did not have to spend any time directing or checking on this group of guys. Once they understood what needed to be done – they just did it. They teamed up and got the job done! I did not need to manage them or watch them. They were amazing C.B.

Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset. L.V.

We’ve moved a lot, but never had professional help before, and it definitely helped reduce the stress of another cross-country move. C.W.

Dave, Tyler, Tony and Rob did an amazing job at loading in an efficient manner. They all had great attitudes and were easy to work with. All took exceptional care of my belongings. Great team that very obviously works well together. R.B.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.