Safety

Safety

Pursuing Armstrong’s Mission Statement requires that we act as “passionate team members working together to deliver excellence in… safety.”

Knoxville Moving Safety

Approach

The success of Armstrong’s approach to safety is evidenced by our uninterrupted coverage by a single insurance carrier since 1957. In addition to our in-house Safety Department, we have an Agency Safety Representative at each agency who reports directly to his/her agency President. The six-component Safety Management Cycle of the Federal Motor Carrier Safety Administration provides the framework for continuous improvement.

Measurement

Our Agency Safety Representatives prepare and execute an annual Safety Action Plan. This plan is used to document satisfaction of and continuous improvement in key safety performance metrics. Metrics are derived from Department of Transportation and Federal Motor Carrier Safety Administration regulations, van line mandates, and our own procedures, controls and policies. Maintaining a lower-than-industry Experience Modification Rate is a key result.

Training

Agency Safety Representatives earn certification through participation in a Safety Planning Workshop and successful completion of six online courses. Certification modules include driver qualifications, vehicle inspections, pre-trip checklists, maintenance logs, hours of service compliance and overall Safety Performance Rating. Armstrong’s Safety Department, our insurer, outside consultants and UniGroup’s Safety Department conduct training and coaching.

We provide safety training meeting curriculum to our Agency Safety Representatives for weekly use with operations personnel. Additionally, they conduct recurring driver review sessions and perform frequent site visit audits on jobs-in-process.

  • "Our coordinator and driver did a great job. The driver and his partner worked tirelessly. They offloaded 14,060 lbs (600+ pieces) into our 2nd story apartment completely by themselves and damaged nothing. They were a pleasure to work with."
    E.H., June 2015
  • "The entire team was very professional and courteous.  They were very respectful of our homes and took care of our furniture."
    J.S., June 2015
  • "I really enjoyed working with the guys who moved me. With my first time moving through a company, they helped me every step of the way and made everything easy for me. They were always very nice and professional and made the process much easier and more enjoyable."
    J.M., July 2015
  • "Our coordinator did an excellent job of communicating the moving process, what to expect, and made sure everything was done efficiently. She provided constant updates as to when the household goods would be delivered to us at our final destination. I appreciate her taking time to listen to my concerns and questions and doing all she could do to make the move easier."
    T.C., August 2015
  • "All the members of the team were excellent. Mary was especially helpful. They were professional, courteous, took excellent care of my belongings and nothing was damaged."
    M.D., August 2015